🔥 Marketing Moment
Life With Shanelle posted a video on TikTok this week challenging anyone who works at Pampers to try holding a baby in one hand while pulling a wipe out of their packaging with the other. The video (at time of writing) has 9.9M views, 1M likes, 18.6K comments, 21.2K saves and 27.7K shares.
Pampers haven’t responded but a competitor, Rascals, jumped on the opportunity. They posted a video showing multiple members of their team holding teddy bears and easily pulling out one of their wipes. That video currently has 3.1M views, 333.1K likes, 9.6K comments, 6K saves and 10.3K shares.
You know what happened next? Life With Shanelle followed up with another two videos – unboxing a package Rascals sent her, showing herself using the product and promising to post a review soon. And that inspired a number of other creators to film themselves comparing Pampers and Rascals packaging. A massive win for Rascals!
The lesson here? The brands that win online today are the ones that are paying attention and know how to join the conversation quickly, creatively and authentically. Rascals response showed off their product without being pushy.
The takeaway:
- Pay attention to what your customers are saying online.
- Silence or delay can cost you, especially in a moment of virality.
- Don’t be afraid to have fun or be human, it builds trust and relatability.